learn about our history
About Us
Get to Know Us
At First Class Mailing Solutions, we are a family-owned business with a deep-rooted commitment to providing our clients with the best mailing, printing, and packaging equipment solutions. Founded in 2012 by Ross Nakatani, along with his son and co-owner Dustin Nakatani, we’ve built a reputation based on trust, quality, and exceptional service.
Our Story
Ross, the Owner and CEO, has been immersed in the technology field since 1990, bringing decades of experience across a variety of industries. His extensive background in technology has equipped him with the insight and expertise to offer smart, reliable solutions for every challenge our clients face. In 2012, Ross took his passion for technology and customer service and partnered with Dustin to establish First Class Mailing Solutions, a business focused on providing the right equipment and unmatched support to companies needing mailing, printing, and packaging solutions.
Dustin, as co-owner, brings a fresh, hands-on approach to the business, ensuring that First Class Mailing Solutions continues to evolve while maintaining the core values that Ross instilled from the very beginning. Together, they’ve created a family-run operation that prioritizes relationships, hard work, and above all, a commitment to their clients.
What Sets Us Apart
At First Class Mailing Solutions, we’ve been very selective about the brands we choose to partner with. Our goal is not just to sell equipment, but to provide products that truly meet the needs of our clients. We believe that the right equipment can streamline operations, reduce costs, and improve efficiency — but that’s only possible when the equipment is the perfect fit for the job.
We take great pride in offering the right solutions for your unique needs — whether it’s mailing systems, printing solutions, or packaging equipment. But we don’t stop there. Our team is dedicated to providing exceptional service from the moment you inquire about a product to long after the sale. With our skilled technicians and customer-first mindset, we’re always here to offer support, answer questions, and ensure everything is working seamlessly.
Our Promise
We stand by our core values of honesty, fairness, and transparency. Our family values extend into our business, and we treat every customer with the same care and respect we’d offer our own family. When you partner with First Class Mailing Solutions, you’re not just another transaction — you’re a valued member of our extended family.
Thank you for getting to know us. We look forward to the opportunity to work with you and help your business succeed with the right equipment and the best service.
Our Mission
At First Class Mailing Solutions, our mission is to provide businesses with the right equipment solutions for their mailing, printing, and packaging needs, backed by unwavering customer support and exceptional service. As a family-owned business with over a decade of experience, we are committed to offering the highest quality products from trusted brands, carefully selected to ensure they meet the unique needs of each client. Led by a team of skilled professionals, we pride ourselves on building lasting relationships through honesty, integrity, and a dedication to keeping your business running smoothly and efficiently.